Use a meter to measure the circumference of your head 1cm above the eyebrows. Make sure the meter is at the same height around the head.
If you do not have a meter, you can use a cord or other similar utensil, once the circumference is taken, measure with a flat ruler.
Try not to tighten the meter when measuring the circumference, the chosen head garment must be comfortable and not adjusted to the head.
Usa un metro para medir la circunferencia de tu cabeza 1cm por encima de las cejas. Asegurate de que el metro este a la misma altura alrededor de la cabeza.
Si no tienes un metro, puedes usar un cordón u otro utensilio similar, una vez tomada la circunferencia, medir con una regla plana.
Procura no apretar el metro al medir la circunferencia, la prenda de cabeza elegida debe quedar cómoda y no ajustada a la cabeza.
DÍAZ DEL CASTILLO MILLINERY works with more than 10 communities of artisans and indigenous people from all over Colombia, we work with different types of straws and natural fibers that come from Colombia, being able to certify the origin of our products for customs matters.
Yes. Domestic shipments have no additional cost. And the cost of international shipments will be calculated at the time of purchase depending on the destination. We ship with Fedex or DHL.
Your payment will be processed by wire transfer to the DÍAZ DEL CASTILLO MILLINERY account or through PayuLatam or MercadoPago payment platforms, which facilitate the purchase process with a credit or debit card.
We can send a link to make the payment with any credit card too.
DÍAZ DEL CASTILLO MILLINERY will never have access to your financial information.
No. International customers are responsible for all import duties and customs that will be charged by your country. In the event that you choose to reject the delivery of your order, you will be responsible for the customs fees and shipping charges from your country to DÍAZ DEL CASTILLO MILLINERY. These fees in addition to the cost of two-way international shipping will be deducted from your refund.
The delivery of your product will take between 6 and 20 business days, which will be counted from the date the payment is made. DÍAZ DEL CASTILLO MILLINERY dispatches its orders from Monday to Friday only, and these are subject to the availability indicated at the time of purchase.
If you want to cancel your order, change details regarding the design of the piece, or modify the information provided (such as data in the delivery address), you must do so on the same day that you placed the order. If you request adjustments later, there may be additional charges.
DÍAZ DEL CASTILLO MILLINERY is not responsible for delays and / or lost goods due to incorrect or incomplete shipping addresses delivered by the customer. Changes of address will generate additional charges that must be paid by the customer .
When we ship your order, we will send you a dispatch email. This acts as your receipt, and it includes all the relevant information.
Once your purchase is completed, it is not possible to change your payment method.
If you pay with a credit or debit card and your payment was rejected, we recommend that you contact your bank.
It is only possible to use one credit card for payment
There are different reasons why a payment may be declined. If you paid by credit card, your application may not be approved for security reasons. In any case, we recommend that you contact your financial institution.